Frequently Asked Questions

Occasionally we ship products in separate packages for logistical reasons. If you are missing an item, double check your tracking information. If you still require help to locate your item feel free to reach out to our fountain pen support team by emailing support@websongill.com.

Please contact our support team right away and we can ship you a new item. Please email us at support@websongill.com.

We aim to ensure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

United States and Canada as well as many international locations. International shipping might include a international shipping cost.

It depends on where you are. Orders processed in the United States will take 2-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim to ensure our customers absolutely love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Refunds usually take 5 - 10 business days to process depending on your bank. If you have any questions email our support team at support@websongill.com.

Webson Gill is committed to reducing our environmental impact. We're implementing a range of sustainability initiatives, including sourcing eco-friendly materials, reducing packaging waste, and exploring ways to make our manufacturing process more sustainable. We're continually evaluating and improving our practices to become a more environmentally responsible company.

We're actively working towards incorporating more sustainable materials into our products. This includes exploring options for recycled metals in our pen components, sustainably sourced wood for special edition pens, and eco-friendly paper for our notebooks. We'll be updating our product descriptions with specific sustainability features as we implement these changes.

We're redesigning our packaging to minimize waste while still ensuring your products arrive safely. This includes using recycled and recyclable materials, reducing excess packaging, and exploring innovative, eco-friendly packaging solutions. We're also working on a program to encourage customers to return packaging materials for reuse or proper recycling.

We're in the process of developing a recycling program for our products. This initiative will allow customers to return used pens, empty ink bottles, and old notebooks for proper recycling or refurbishment. We'll be announcing more details about this program in the near future, so please stay tuned to our website and social media channels for updates.

We greatly appreciate customer involvement in our sustainability journey. You can participate by:
Properly disposing of or recycling packaging materials
Using refillable ink bottles instead of disposable cartridges
Participating in our upcoming recycling program (details coming soon)
Providing feedback on our sustainability initiatives through our customer support channels

We're continuously working to incorporate eco-friendly features into our products. Some current and upcoming features include:
Refillable ink systems to reduce waste from disposable cartridges
Notebooks made from recycled or sustainably sourced paper
Special edition pens crafted from sustainable materials
Eco-friendly ink formulations
We'll be updating this information regularly as we introduce new sustainable product features, so please check our product descriptions for the most current details.