US SHIPPING QUESTIONS
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
SHIPPING RATES & DELIVERY
| SERVICE | COST | DELIVERY TIME |
|---|---|---|
| USPS First Class | COST: FREE | DELIVERY TIME: 5-7 BUSINESS DAYS |
| UPS 2nd Day Air | COST: $15.00 | DELIVERY TIME: 2 BUSINESS DAYS |
| UPS Next Day Air | COST: $25.00 | DELIVERY TIME: 1 BUSINESS DAY |
RETURNS
If you are not 100% satisfied with your Webson Gill purchase, you can email our customer support for a store-credit refund or exchange within 30 days of purchase. To submit a request, please email: support@websongill.com
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We want to ensure the best possible experience for our customers, and do everything we can to remove any risk of shopping online.
Upon receipt of the return, we will issue your approved refund via the original method of payment.
Additional non-returnable items: - Gift cards
- Sale items
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet (and we have verified we have received your proof of return/sent your refund), first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@websongill.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@websongill.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the warehouse address on the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.