Your company has changed the definition of customer service. I have been emailing Jamie for the past few weeks. I would appreciate if there is an owner or someone I could contact about my entire Webson Gill experience. Too bad the scale stops at 10 because you all earned significantly higher scores all along the way. I think your owner(s) should hear first hand from a customer how impressed and satisfied I am. I have bought fountain pens from Cartier, Mont Blanc, S.T. Dupont, Montegrappa and others with some of these pens costing well over $1,000. I have never had a buying experience that has come close to this pen. Trust me, I will brag to my friends! Thank you for your email. I hope all is well and my pen is on its way. Count me for a reference should you need it. You have earned it.